Privacy Policy

Last updated: 3 March 2026

    Campsites UK is operated by Hale Technology Limited. We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and share your personal information when you use our website, applications, and services, in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003 (PECR).
  

1. Data Controller

The data controller responsible for your personal data is Hale Technology Limited, trading as Campsites UK, registered in England and Wales with company number [Company Number], with its registered office at [Registered Address].

You can contact our Data Protection Officer at: [DPO Email Address].

2. Information We Collect

2.1 Information You Provide

Name, email address, postal address, and telephone number
Account registration details and login credentials
Payment and billing information (processed securely via third-party payment processors)
Park or campsite listing details (for park owners)
Communications you send to us, including support requests and feedback
Any other information you voluntarily submit through our forms or services

2.2 Information Collected Automatically

IP address, browser type, operating system, and device information
Pages visited, time spent on pages, and navigation paths
Cookies and similar tracking technologies (see our Cookie Policy)
Referral source and search terms used to find our website
Booking and transaction metadata

2.3 Information from Third Parties

Social media platforms, if you choose to link or log in via third-party accounts
Business partners, analytics providers, and advertising networks
Publicly available sources such as Companies House or the electoral register

3. Lawful Basis for Processing

We process your personal data only where we have a lawful basis to do so under Article 6 of the UK GDPR. The bases we rely on include:

Consent — where you have given clear consent for us to process your data for a specific purpose
Contract — where processing is necessary for the performance of a contract with you, such as processing a booking or managing your park listing
Legal Obligation — where we need to comply with a legal or regulatory obligation
Legitimate Interests — where processing is necessary for our legitimate business interests, provided these are not overridden by your rights and freedoms

4. How We Use Your Information

We use your personal data for the following purposes:

To provide, maintain, and improve our booking platform and services
To process bookings, transactions, and send related confirmations
To manage park owner accounts, listings, and dashboard access
To send you technical notices, updates, security alerts, and support messages
To respond to your comments, questions, and requests
To communicate with you about products, services, and events (where you have consented)
To monitor and analyse trends, usage, and activities in connection with our services
To detect, investigate, and prevent fraudulent transactions and other illegal activities
To comply with legal obligations and enforce our terms

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

Service providers who perform services on our behalf (hosting, payment processing, analytics)
Park owners (limited guest data necessary to fulfil bookings)
Professional advisers, including lawyers, auditors, and insurers
Government bodies, regulators, and law enforcement agencies where required by law
Business partners with your explicit consent

All third-party processors are required to process your data in accordance with our instructions and applicable data protection legislation.

6. International Data Transfers

Where we transfer your personal data outside the United Kingdom, we ensure appropriate safeguards are in place, including:

Transfers to countries with adequacy decisions from the UK Secretary of State
Standard Contractual Clauses (SCCs) approved by the Information Commissioner's Office (ICO)
Binding Corporate Rules or other legally recognised mechanisms

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Booking records are retained for a minimum of six years in accordance with HMRC requirements. When personal data is no longer required, it will be securely deleted or anonymised.

8. Your Rights

Under the UK GDPR, you have the following rights:

Right of Access — to request a copy of the personal data we hold about you
Right to Rectification — to request correction of inaccurate or incomplete data
Right to Erasure — to request deletion of your personal data in certain circumstances
Right to Restriction — to request restriction of processing in certain circumstances
Right to Data Portability — to receive your data in a structured, commonly used format
Right to Object — to object to processing based on legitimate interests or direct marketing
Rights related to Automated Decision-Making — to not be subject to decisions based solely on automated processing, including profiling

To exercise any of these rights, please contact us at the details provided in Section 1.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training.

10. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data without parental consent, we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. We encourage you to review this policy periodically.

12. Complaints

If you have any concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: https://ico.org.uk
Telephone: 0303 123 1113